The Land Transportation Office (LTO) has launched "Isumbong Mo Kay Chief!", an online complaint platform that will allow citizens to air out their concerns and suggestions to the agency.
In a press release, LTO said in this new initiative, citizens only need to scan the Quick Response (QR) Code and they will be directed to a survey form.
In the form, an individual can elaborate or provide more details of their complaints and recommendations.
According to the agency, the survey will also have options of what particular concerns they want to report such as slow service, grumpy LTO employees, untidy LTO office, or fraud fixers.
It said that all reports can be accessed by the LTO Chief himself and other chiefs in various LTO agencies.
"Isa po ito sa mga inisyatibo ng LTO tungo sa mas epektibong pagseserbisyo sa taumbayan at sa mabilis na mga transaksyon lalo na’t pursigido nating itinutulak ang full digitalization ng ahensya,” LTO Chief Assistant Secretary Jose Arturo "Jay Art" Tugade said as quoted by the agency.
The "Isumbong Mo Kay Chief" QR Code is now posted in the LTO district at regional offices nationwide, LTO said.
