Motor vehicle owners who have been apprehended for traffic-related violations can now contest online through the virtual platform newly launched by the Metropolitan Manila Development Authority (MMDA).
In a press release issued on Friday, Sept. 23, the MMDA said the online filing would reduce the exposure of the complainant and its personnel in accordance with health protocols.
“It will also lessen the instance of filing a contest with incomplete documents since there are required fields in the form,” it added.
Motorists can now contest by filling out the complaint form via Google forms.
MMDA Acting Chairman Engr. Carlo Dimayuga III noted that the ticket violations via the No Contact Apprehension Policy (NCAP) would not be “covered and entertained in the online platform” due to the “pending final decision of the Supreme Court.”
In the said form, the complainant will be required to upload documents such as the Unified Ordinance Violation Receipt (UOVR), driver’s license, and the vehicle’s Official Receipt/Certificate of Registration (OR/CR).
The agency warned the complainants that uploading inappropriate documents or attachments would disqualify them from accessing the platform.
Afterward, the MMDA-Traffic Adjudication Division (TAD), which is in charge of hearing the filed complaints, will contact the complainant within three working days for pre-assessment.
“The pre-processing is the preliminary phase where TAD assesses the basis and/or merit of the complaint, as well as propriety of attachments,” the statement reads.
A face-to-face hearing will then be scheduled upon confirmation of the availability of the concerned parties involved: complainant, enforcer, and hearing officer.
The resolution can be released physically or via email.
In case the resolution is unfavorable, MMDA said the complainant can “physically file a motion for reconsideration (MR) addressed to the head of TAD and can likewise physically file an appeal addressed to the MMDA Chairman should there be an unfavorable resolution of the MR.”
The complainant can file protests from Mondays to Fridays, from 8 am - 5 pm only.
