The Ayala-led bank Bank of the Philippine Islands (BPI) said the reported duplicate transactions glitch have already been solved.

“Thank you for your understanding and support. We are pleased to inform you of the successful resolution of the duplicate transactions on affected BPI accounts,” it said in a statement issued on Wednesday night.

The bank said account holders may still experience “intermittent access” to its web and mobile application platforms as there is a “high volume of inquiries” on its online banking channels.

“Rest assured that your account is safe and secure,” it said.

Earlier, the Bangko Sentral ng Pilipinas (BSP) instructed BPI to submit a timeline and updates on the reversal of the erroneous transactions experienced by several BPI account holders over the weekend.