PSA, this ain't honesty store!
An enranged customer went viral earlier this week for leaving a negative review under the Facebook page of a bakery stall at an Ortigas mall. But instead of taking her side, the netizens went on to criticized her action.
In a now-deleted review originally posted on the page of The Manila Baker, the customer admitted to taking two boxes of cookies from its unmanned counter in The Podium in Ortigas before offering to pay for it via online transaction later.
“Wanted to buy cookies in their unmanned kiosk at Podium. After waiting for 15 [minutes], I got cookies [and] messaged their [Facebook] account to pay [through] GCash,” the customer wrote.
She then attached screenshots of her Facebook conversation with the bakery stall in her post.
“The reply was berating messages instead [shrugging emoji]. Not surprising as another previous review called the owner arrogant. I am not expecting gratitude for my voluntary honesty, but professional communication is a minimum requirement of any business. Never buying here again,” the customer added.
The Manila Baker responded to her by saying that their staff went to a bank and the restroom, mentioning that a "we will be right back" sign was posted in the stall.
The shop then sent its details for the online transaction and and thanked the customer for paying.
However, The Manila Baker said the customer should have messaged them online if the latter were in a rush at that time since their staff was running an errand.
“If this was a different situation and nobody informed us, our staff would have been charged with the P800. I do hope you know where we are coming from and understand why this cannot happen again… thank you,” The Manila Baker replied as seen in the screenshot.
The said review earned flak from netizens, calling her actions as practically "stealing." Some also expressed their support on the bakery kiosk for their way of responding to the customer.
The Manila Baker, later on, thanked everyone for the "overwhelming" message sof support they received following the incident.
“Sooooo, that happened,” it said with a grinning-with-sweat emoji.
“On behalf of our entire Kitchen Team [and] Sales staff, [please] allow us to express our gratitude, MARAMING, MARAMING SALAMAT for your support and countless encouraging messages,” the bakery stall added with a face-holding-back-tears emoji.
“It’s really overwhelming! Honestly, we just want to continue serving you all unique, freshly baked, premium and delicious desserts, so again, [m]araming, maraming SALAMAT,” The Manila Baker added with emojis of hundred points and bakers.
