Duty Free PH launches Online Shop for personalized shopping experience
Duty Free PH launches Online Shop for personalized shopping experience
Duty Free PH launches Online Shop for personalized shopping experience
by Karen Ow-Yong01 February 2024
Photo courtesy of Duty Free PH

MANILA – Duty Free Philippines Corporation (DFPC) officially launched its online shopping platform with the aim of “revolutionizing the way customers experience duty-free retail.”

In a statement, DFP Chief Operating Officer (COO) Vicente Pelagio A. Angala expressed his enthusiasm about the launching of the online shopping platform saying that this can help Duty Free PH achieve its target of USD 167 million for 2024.

““For 2024, we again accept the challenge of increasing ourselves by as much as 64 percent, from USD 102 million to USD 167 million,” Angala said.

He added that the introduction of Duty Free Online Shopping is a strategic move to enhance customer convenience and contribute significantly to reaching this target.


How to Shop

International travellers, “Balikbayans” and tourists can register or log in to the Duty Free Philippines Online Shop via After that, customers may not browse and pick from a wide array of categories and conveniently add their desired items to their shopping carts. Customers can then confirm the order summary and proceed to checkout seamlessly.

Duty Free PH mentioned that the online shopping platform is now accepting various forms of payment to enhance customer convenience, such as international credit cards, including Visa and Mastercard, and digital wallets such as PayPal, UnionPay and WeChat Pay.


Dedicated Customer Service Round the Clock

Customers can expect “round the clock” customer service to address queries and concerns through various channels, such as Live Chat, messaging via Viber, WhatsApp and Messenger, as well as through email.

According to DFPC, they will also offer mobile support for immediate assistance, further ensuring a “seamless and efficient customer service experience.”


Duty Free Philippines also offers in-store pickup where customers can retrieve their purchased items online at designated Duty Free Philippines Shops at the airport terminals. According to DFPC said that pickup locations are located at NAIA Terminal 1 and NAIA Terminal 3.

Duty Free Philippines is an attached agency of the Department of Tourism (DOT) and is the sole operator of the country's duty- and tax-free merchandising system.

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