MANILA, Philippines – Tourists can now access support from Korean-speaking agents through the expanded Tourist Assistance Call Center (TACC) starting this month.
In an announcement, DOT said that the expansion of the tourist hotline to include Korean-speaking support is a reflection of the Department’s commitment to enhancing service for travellers from South Korea.
According to Tourism Secretary Christina Garcia-Frasco, South Korea remains the country’s top inbound market, with 1,574,152 visitors in 2024, indicating a 2.5 percent growth compared to the 1,539,402 arrivals in 2019.
“As South Korea continues to be our top inbound market, this initiative ensures that Korean travelers can easily access assistance, allowing them to fully enjoy the warmth, hospitality, and attractions that make the Philippines a destination to love,” Secretary Frasco stated.
“In alignment with President Ferdinand Marcos Jr.’s vision of a digitally empowered government, the DOT is dedicated to improving its platforms to deliver accessible, efficient, and world-class service to all tourists, both domestic and international,” she added.
A flagship program of the DOT, the TACC was recognized as one of Asia’s premier customer support platforms, and was recently awarded "Best in Service – Customer Support (Regional Level)” award at the prestigious Asia Best of Best Awards 2024 at Westin Dubai, Mina Seyahi Beach Resort & Marina, Dubai UAE, the DOT mentioned.
According to the DOT, the TACC has facilitated over 13,502 transactions as of January 30, 2025, servicing tourists from 71 different nationalities, with the Philippines, the United States, and Australia being the most represented.
Common inquiries include general tourism questions, travel and tour services, DOT accreditation, and career opportunities, DOT said.
Frasco revealed that the DOT is also working on expanding multilingual support services, including Mandarin and other languages, for a more diverse range of travelers.
“We understand the role of language accessibility in creating a smooth and enjoyable travel experience,” Frasco emphasized.
Courtesy of Department of Tourism
For seamless and responsive assistance, tourists can contact the TACC through various platforms.
The updated mobile hotline is +63 954-253-3215, ensuring a more efficient communication channel for travelers, DOT said.
Additionally, landline users can reach the center via 151-TOUR (151-8687), while inquiries can also be sent via email at [email protected].
For real-time assistance, travelers may connect through Facebook Messenger at Department of Tourism – Philippines or utilize the Click2Call and Live Webchat services available on beta.tourism.gov.ph.
Inquiring travelers can now receive direct assistance from a dedicated Korean-speaking agent available Monday to Friday, from 8:00 AM to 5:00 PM (Philippine Standard Time), DOT added.
