After being slammed by netizens over a viral video of smearing icing on a waiter's face, Alex Gonzaga personally apologized to the server on Tuesday, Jan. 17.

Allan Crisostomo, the waiter, wrote a statement to ABS-CBN News to announce that the actress visited him at work to apologize.

"Last January 17, 2023 around 6:30 PM nasa work po ako. Pumunta po si Ma’am Alex kung saan po ako nagwowork," he wrote.

"Then nag apologize and nagsorry siya saken tapos konting kwentuhan at sinabi ko po sa kanya na ok na po yung nangyari. Ok na po kami," Crisostomo added.

The written statement was released by the waiter's employer in response to several interview requests from the media.

Hours before the statement, Gonzaga’s camp cleared Alex's name saying that Alan is a friend of Mommy Pinty Gonzaga and the Soriano family.

“This Allan, one of the waiters of Florabel Resto and Catering Service in Valle Verde Pasig, is a friend of Mommy Pinty Gonzaga and Soriano family. Kaya majority of the event of Gonzaga and Soriano family ay sila ang kinukuha ni Mommy Pinty na mag-cater ng food and beverages,” Gonzaga's publicist Peter Ledesma said.